On 03/10/2019 I was trapped in the elevator on the 10th floor for 20-30 minutes while my parents from out of the city came to visit. After the elevator technician came he forced the door open and he had to craw on top of the elevator as I jump down to escape the situation. After I got out, I used the stairs to get down to the first floor to see Leah sitting with my parents. Leah gave her apologies. Something like this was never something I expected happening at 360 Market Tower as you call yourself luxury living. It was traumatizing and embarrassing for me, my parents, and you. I am speechless at how can something like this that put my safety in danger can occur at 360.