We are expats from Australia, arrived in Indianapolis 2 months ago and moved into a unit here last month. We have lived in 4 different condos when we were expats in Singapore (managed differently) just before we relocated here so we know what we are looking for. The highlights why we chose 360:-
Facilities and amenities : just like living in a 5 star hotel everyday! I like the decoration in the residents amenities area on the 5th floor. I felt relaxed just sitting there, It is very well maintained ....indoor and outdoor. Same as on the ground floor .... reception and concierge areas. Overall - VERY CLEAN! I feel safe staying here too. Bonus - Wholefoods Market downstairs!
Leasing team : I will give a more than 5 star rating if there is one! From my first enquiry email, I was already very impressed with the services provided by Kristen. She is very responsive to all our emails in a prompt manner every time. Since moving in, we found out the rest of the 360 team (ie Lea, Zac) is very professional and very friendly. Very impressed with the Concierge team too - it’s so nice to get friendly greetings every time! Communication : I like the emails and text messages to residents to advise of what’s happening here. Plus the Residents Get Together events. To me it doesn’t matter if there is any issue or problem, the staff is ready to assist to find a solution ASAP.
Very highly recommended for the Customer Service - OUTSTANDING!
P/S ....our unit is on a high floor with an AMAZING view!